I
was sitting in a coffee bar,while waiting to hear back from my
client.Next to me some business leaders and service model experts were
discussing about how disgusting the modern days consumers are all
about.Those gentlemen were quite clueless about their service model that
smelled the last breath.
We
are committed to creating and operating our businesses confirming to
the highest possible moral,competitiveness and ethical standards.We do
not believe in entertaining any flaws & lose ends in the system .I
overheard someone saying, this kind of customer-concentric goal
orientation shouldn't have en-route to any customer dissatisfaction.
Still we have become another rolling stone mimic in the industry.Then
who is the real culprit in this tragedy?
